- Hyperforce Expansion:
One of the most significant updates in Spring ’23 is the expansion of Hyperforce, Salesforce’s next-generation infrastructure. Hyperforce allows businesses to scale their Salesforce instances seamlessly across any public cloud provider, providing unparalleled scalability, flexibility, and security. This release eliminates infrastructure limitations and enables global enterprises to leverage the power of the cloud to meet their growing needs.
- Customer 360 Data Manager:
The Customer 360 Data Manager is an advanced tool that enables organizations to seamlessly connect and manage customer data from various sources. In Spring ’23, Salesforce introduces enhancements to the Customer 360 Data Manager, such as improved data matching and merging capabilities, as well as data quality dashboards. These updates ensure that businesses have a comprehensive and accurate view of their customers, enabling personalized and targeted engagements.
- Salesforce Functions:
Spring ’23 brings the launch of Salesforce Functions, a new serverless computing service that allows developers to build and deploy custom business logic and integrations within Salesforce. With Salesforce Functions, developers can easily create and manage serverless functions using popular programming languages, enhancing the extensibility and customizability of the Salesforce platform.
- Service Cloud Voice:
Service Cloud Voice combines Salesforce’s powerful service capabilities with telephony systems, enabling agents to handle customer inquiries and support seamlessly. In Spring ’23, Salesforce introduces enhancements to Service Cloud Voice, such as intelligent routing and real-time voice transcription. These updates empower service teams to provide faster and more personalized customer service, resulting in enhanced customer satisfaction.
- Einstein for Sales:
Einstein for Sales, Salesforce’s AI-powered sales assistant, continues to evolve with Spring ’23. This release introduces new features, including pipeline intelligence and forecasting enhancements, which leverage AI algorithms to provide sales teams with valuable insights into their sales pipelines. With Einstein for Sales, businesses can make data-driven decisions, identify trends, and optimize their sales strategies to drive revenue growth.
- Tableau CRM:
Tableau CRM, formerly known as Einstein Analytics, combines Salesforce’s AI capabilities with advanced analytics and data visualization tools. In Spring ’23, Tableau CRM receives significant updates, such as improved data modeling capabilities, enhanced data prep, and augmented analytics features. These enhancements enable users to uncover actionable insights, visualize data effectively, and make informed decisions to drive business success.
Finally, did you know that Salesforce’s mascot, Appy, has a superpower?
Legend has it that whenever Appy appears at Salesforce events or in marketing campaigns, clouds part, rainbows appear, and the Salesforce community experiences an extra dose of enthusiasm and excitement. While Appy may not have actual superpowers, the joy and positive energy it brings to the Salesforce ecosystem are undeniably contagious!
P.S.: Dive deeper into the release notes here.